[{"data":1,"prerenderedAt":770},["ShallowReactive",2],{"navigation_docs_en":3,"-en-communication-and-scheduling-messaging-your-clients":137,"-en-communication-and-scheduling-messaging-your-clients-surround":765},[4,22,39,56,85,98,115,128],{"title":5,"path":6,"stem":7,"children":8,"page":21},"Getting started","\u002Fen\u002Fgetting-started","en\u002F1.getting-started",[9,13,17],{"title":10,"path":11,"stem":12},"Adding a new client","\u002Fen\u002Fgetting-started\u002Fadding-a-client","en\u002F1.getting-started\u002F1.adding-a-client",{"title":14,"path":15,"stem":16},"Installing the Kahunas app","\u002Fen\u002Fgetting-started\u002Finstalling-the-kahunas-app","en\u002F1.getting-started\u002F2.installing-the-kahunas-app",{"title":18,"path":19,"stem":20},"Understanding your dashboard","\u002Fen\u002Fgetting-started\u002Funderstanding-your-dashboard","en\u002F1.getting-started\u002F3.understanding-your-dashboard",false,{"title":23,"path":24,"stem":25,"children":26,"page":21},"Clients and onboarding","\u002Fen\u002Fclients-and-onboarding","en\u002F2.clients-and-onboarding",[27,31,35],{"title":28,"path":29,"stem":30},"Create a coaching package","\u002Fen\u002Fclients-and-onboarding\u002Fcreating-a-coaching-package","en\u002F2.clients-and-onboarding\u002F1.creating-a-coaching-package",{"title":32,"path":33,"stem":34},"Creating an initial questionnaire","\u002Fen\u002Fclients-and-onboarding\u002Fcreating-an-initial-questionnaire","en\u002F2.clients-and-onboarding\u002F2.creating-an-initial-questionnaire",{"title":36,"path":37,"stem":38},"Managing documents and signatures","\u002Fen\u002Fclients-and-onboarding\u002Fmanaging-documents-and-signatures","en\u002F2.clients-and-onboarding\u002F3.managing-documents-and-signatures",{"title":40,"path":41,"stem":42,"children":43,"page":21},"Workouts and nutrition","\u002Fen\u002Fworkouts-and-nutrition","en\u002F3.workouts-and-nutrition",[44,48,52],{"title":45,"path":46,"stem":47},"Nutrition 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community","\u002Fen\u002Fcontent-and-community\u002Fmanaging-your-community","en\u002F6.content-and-community\u002F2.managing-your-community",{"title":112,"path":113,"stem":114},"Sharing content with clients","\u002Fen\u002Fcontent-and-community\u002Fsharing-content-with-clients","en\u002F6.content-and-community\u002F3.sharing-content-with-clients",{"title":116,"path":117,"stem":118,"children":119,"page":21},"Automation and AI","\u002Fen\u002Fautomation-and-ai","en\u002F7.automation-and-ai",[120,124],{"title":121,"path":122,"stem":123},"Getting started with Crew","\u002Fen\u002Fautomation-and-ai\u002Fgetting-started-with-crew","en\u002F7.automation-and-ai\u002F1.getting-started-with-crew",{"title":125,"path":126,"stem":127},"Setting up automations","\u002Fen\u002Fautomation-and-ai\u002Fyour-first-automation","en\u002F7.automation-and-ai\u002F2.your-first-automation",{"title":129,"path":130,"stem":131,"children":132,"page":21},"Billing","\u002Fen\u002Fbilling","en\u002F8.billing",[133],{"title":134,"path":135,"stem":136},"Managing client billing","\u002Fen\u002Fbilling\u002Fmanaging-client-billing","en\u002F8.billing\u002F1.managing-client-billing",{"id":138,"title":95,"body":139,"description":758,"extension":759,"links":760,"meta":761,"navigation":762,"path":96,"seo":763,"stem":97,"__hash__":764},"docs_en\u002Fen\u002F5.communication-and-scheduling\u002F2.messaging-your-clients.md",{"type":140,"value":141,"toc":744},"minimark",[142,146,152,162,167,198,201,236,245,252,256,273,276,282,302,308,311,315,318,388,394,401,418,421,425,443,449,452,459,463,473,476,482,486,510,513,519,544,548,558,588,591,609,613,631,638,644,659,665,669,683,689,693,741],[143,144,145],"p",{},"Use Messages to give feedback, answer questions and keep your coaching conversations together. You can speak to one client, start a group, or send separate messages to several clients with a broadcast.",[147,148],"guide-video",{"library-id":149,"title":150,"video-id":151},"757500","Messaging your clients video guide","1cfdbfa9-fd1d-4e7f-b011-e73f8b3b1356",[153,154,155,159],"details",{},[156,157,158],"summary",{},"Read video transcript",[143,160,161],{},"Open Inbox, then Messages. Choose New Message. Find your client and select their name. Create the conversation. Write your message, and check who you’re sending it to. Select Send message. The status changes as your message reaches your client. Here, it shows Read.",[163,164,166],"h2",{"id":165},"find","Find or start a conversation",[143,168,169,170,174,175,178,179,182,183,186,187,190,191,194,195,197],{},"Open ",[171,172,173],"strong",{},"Inbox → Messages",". Select a conversation under ",[171,176,177],{},"Chats",", or use ",[171,180,181],{},"Search conversations",". The search includes ",[171,184,185],{},"Channels",", ",[171,188,189],{},"Users"," and ",[171,192,193],{},"Messages","; choose ",[171,196,189],{}," when you want to find someone by name.",[143,199,200],{},"To start a direct conversation:",[202,203,204,216,223,229],"ol",{},[205,206,207,208,211,212,215],"li",{},"Select ",[171,209,210],{},"New Message"," and keep ",[171,213,214],{},"Direct"," selected.",[205,217,218,219,222],{},"Search under ",[171,220,221],{},"Clients"," and select the client.",[205,224,207,225,228],{},[171,226,227],{},"Create conversation",".",[205,230,231,232,235],{},"Check the name at the top before writing. ",[171,233,234],{},"Open profile"," takes you to that client's profile if you need more context.",[143,237,238],{},[239,240],"img",{"alt":241,"height":242,"src":243,"width":244},"The New conversation dialog filtered to one client, with Direct selected.",720,"\u002Fguides\u002Fmessaging-your-clients\u002F03-client.png",1280,[143,246,247,248,251],{},"You can also open a client's profile and select ",[171,249,250],{},"Message"," to use the side panel while reviewing their progress.",[163,253,255],{"id":254},"send","Write and send a message",[202,257,258,265,268],{},[205,259,260,261,264],{},"Write in ",[171,262,263],{},"Type your message",". Give your client a clear question or next action.",[205,266,267],{},"Review the recipient, text and any attachments.",[205,269,207,270,228],{},[171,271,272],{},"Send message",[143,274,275],{},"For example: “How did your workout feel today? Let me know if we need to adjust anything.”",[143,277,278],{},[239,279],{"alt":280,"height":242,"src":281,"width":244},"A short coaching question in the message composer, ready to send to the selected client.","\u002Fguides\u002Fmessaging-your-clients\u002F05-compose.png",[143,283,284,285,288,289,186,292,190,295,298,299,301],{},"Check the status below your message. ",[171,286,287],{},"Sending"," means it is still going through. ",[171,290,291],{},"Sent",[171,293,294],{},"Delivered",[171,296,297],{},"Read"," show later stages; ",[171,300,291],{}," alone does not mean your client has read it.",[143,303,304],{},[239,305],{"alt":306,"height":242,"src":307,"width":244},"The sent coaching message with Read beneath it after the client opened the conversation.","\u002Fguides\u002Fmessaging-your-clients\u002F07-read.png",[143,309,310],{},"Messages can contain up to 5,000 characters. For a longer explanation, attach a document or break your feedback into shorter messages.",[163,312,314],{"id":313},"attachments","Share files, images and recordings",[143,316,317],{},"The controls below the message box let you add more context:",[319,320,321,334],"table",{},[322,323,324],"thead",{},[325,326,327,331],"tr",{},[328,329,330],"th",{},"Control",[328,332,333],{},"Use it for",[335,336,337,348,358,368,378],"tbody",{},[325,338,339,345],{},[340,341,342],"td",{},[171,343,344],{},"Attach file",[340,346,347],{},"A document, video or other supported file.",[325,349,350,355],{},[340,351,352],{},[171,353,354],{},"Attach image",[340,356,357],{},"A photo or screenshot.",[325,359,360,365],{},[340,361,362],{},[171,363,364],{},"Add GIF",[340,366,367],{},"Search for and choose a GIF.",[325,369,370,375],{},[340,371,372],{},[171,373,374],{},"Start recording audio",[340,376,377],{},"Record a voice note when the message box is empty.",[325,379,380,385],{},[340,381,382],{},[171,383,384],{},"Video Recording",[340,386,387],{},"Record feedback with your camera and microphone.",[143,389,390,391,393],{},"Wait for attachments to finish uploading, then select ",[171,392,272],{},". Adding an attachment or accepting a recording does not send it on its own.",[143,395,396,397,400],{},"For a voice note, allow microphone access in your browser. You can pause, resume or cancel the recording. Select ",[171,398,399],{},"Finish recording",", review the attached note, then send it. If an upload fails, use the note's retry or remove control.",[143,402,403,404,186,407,410,411,414,415,417],{},"For a video, allow camera and microphone access. Stop the recording to review it, then choose ",[171,405,406],{},"Use video",[171,408,409],{},"Re-record video"," or ",[171,412,413],{},"Discard video recording",". After you use the video, wait for the upload and select ",[171,416,272],{},". A sent video may need time to process before anyone can play it.",[143,419,420],{},"Use playback controls to review received recordings. When a voice transcript appears, you can read it below the note; listen to the recording if you need to check its wording.",[163,422,424],{"id":423},"thread","Reply to a specific message",[143,426,427,428,431,432,435,436,438,439,442],{},"Point to a message or focus it with your keyboard to reveal its actions. Select ",[171,429,430],{},"Open Thread",", or select an existing reply count, to open the ",[171,433,434],{},"Thread"," panel. Write your reply there and select ",[171,437,272],{},". Use ",[171,440,441],{},"Close thread"," to return to the main conversation.",[143,444,445],{},[239,446],{"alt":447,"height":242,"src":448,"width":244},"The Thread panel beside the main conversation, with a separate reply composer.","\u002Fguides\u002Fmessaging-your-clients\u002F09-thread.png",[143,450,451],{},"Keep replies about that message in the thread. Do not rely on a thread reply appearing as a new message in the main conversation.",[143,453,454,455,458],{},"For a quick acknowledgement, use ",[171,456,457],{},"Open Reaction Selector"," on the message and choose a reaction.",[163,460,462],{"id":461},"edit-message","Correct or delete a message",[143,464,465,466,410,469,472],{},"For 15 minutes after sending, you can use ",[171,467,468],{},"Edit Message",[171,470,471],{},"Delete Message"," on your own message. Review your edit before saving it. Deleting a message removes it for everyone in the conversation, so read the confirmation before you continue.",[143,474,475],{},"After that window, send a follow-up message to correct or clarify what you said.",[143,477,478],{},[239,479],{"alt":480,"height":242,"src":481,"width":244},"Actions beside a recently sent message, including edit, delete, thread and reaction controls.","\u002Fguides\u002Fmessaging-your-clients\u002F08-message-actions.png",[163,483,485],{"id":484},"groups","Create and manage a group",[202,487,488,493,500,505],{},[205,489,207,490,228],{},[171,491,492],{},"New Message → Group",[205,494,495,496,499],{},"Enter a ",[171,497,498],{},"Group name",", such as “Strength coaching”.",[205,501,502,503,228],{},"Select at least two clients under ",[171,504,221],{},[205,506,507,508,228],{},"Check the members, then select ",[171,509,227],{},[143,511,512],{},"Everyone in the group shares the conversation. Use direct messages for personal feedback that other clients should not see. A group can include up to 100 people, including you.",[143,514,515],{},[239,516],{"alt":517,"height":242,"src":518,"width":244},"The Group tab with a coaching group name and client search.","\u002Fguides\u002Fmessaging-your-clients\u002F10-group.png",[143,520,521,522,525,526,529,530,410,533,536,537,410,540,543],{},"In a group you manage, use ",[171,523,524],{},"Edit group"," to change its name or image. Use ",[171,527,528],{},"Manage members"," to select clients under ",[171,531,532],{},"Add clients",[171,534,535],{},"Current members",", then choose ",[171,538,539],{},"Add members",[171,541,542],{},"Remove members",". Keep at least two clients in the group.",[163,545,547],{"id":546},"broadcast","Send the same update to several clients",[143,549,550,551,554,555,228],{},"For separate client messages, open ",[171,552,553],{},"People → Clients → Broadcast"," and choose ",[171,556,557],{},"Chat message",[202,559,560,563,579,582],{},[205,561,562],{},"Review the selected recipients. Your current client filters can affect the starting selection.",[205,564,565,566,410,573,578],{},"Write the update. Use ",[171,567,568,569],{},"Insert ",[570,571,572],"span",{},"FIRST_NAME",[171,574,568,575],{},[570,576,577],{},"LAST_NAME"," if you want each message to include the recipient's name.",[205,580,581],{},"Add any files, images or videos. A chat broadcast supports up to 10 attachments.",[205,583,584,585,228],{},"Check the recipient count and select ",[171,586,587],{},"Send broadcast",[143,589,590],{},"Each recipient gets a direct message and can reply in their own conversation. Check the result after sending: a broadcast can succeed for some clients and fail for others. Review any failures before sending the whole update again.",[143,592,593,594,597,598,601,602,604,605,608],{},"If ",[171,595,596],{},"Push notification"," is available, use that tab for an app notification. Select the app users, enter a ",[171,599,600],{},"Subject"," and a ",[171,603,250],{}," of up to 160 characters, then review the audience before selecting ",[171,606,607],{},"Send push notification",". Check the recipients again when switching delivery types; the eligible clients can differ.",[163,610,612],{"id":611},"followup","Find replies and keep track of follow-ups",[143,614,615,616,618,619,186,622,410,625,627,628,630],{},"Under ",[171,617,177],{},", use ",[171,620,621],{},"All",[171,623,624],{},"Unread",[171,626,297],{}," to filter conversations. Clear ",[171,629,181],{}," to return to those filters.",[143,632,633,634,637],{},"To find an earlier message within the open conversation, select ",[171,635,636],{},"Search messages",", enter a word or phrase, then select a result to jump to it.",[143,639,640],{},[239,641],{"alt":642,"height":242,"src":643,"width":244},"A search for workout within the selected conversation, showing the matching coaching message.","\u002Fguides\u002Fmessaging-your-clients\u002F11-search.png",[143,645,646,647,650,651,654,655,658],{},"Use ",[171,648,649],{},"Conversation actions → Mark as unread"," to flag a conversation with a received message for follow-up. The option is unavailable if the conversation only contains your own messages. You can also mark a received message unread from its actions. A manual unread marker can remain when you reopen the conversation; use ",[171,652,653],{},"Mark as read"," beside ",[171,656,657],{},"Unread messages"," when shown.",[143,660,661,664],{},[171,662,663],{},"Mark all as read"," clears unread markers across your conversations. Use it after you have checked the replies you need to act on.",[163,666,668],{"id":667},"archive","Archive or remove a conversation",[143,670,671,672,675,676,554,679,682],{},"Choose ",[171,673,674],{},"Conversation actions → Archive"," to move a conversation out of your Chats list. Find it under ",[171,677,678],{},"Archived",[171,680,681],{},"Unarchive"," to bring it back. Archiving organizes your inbox without deleting the conversation.",[143,684,685,688],{},[171,686,687],{},"Delete"," is a separate action. Read its confirmation: deleting a conversation can remove its messages for everyone. For some older groups with members who are no longer your clients, the confirmation explains that it only removes the group from your inbox and the other members keep it.",[163,690,692],{"id":691},"troubleshooting","If you cannot send or find a message",[694,695,696,706,712,718,724,730],"ul",{},[205,697,698,701,702,705],{},[171,699,700],{},"A client is missing or messaging is disabled:"," check that the client belongs to your account and that ",[171,703,704],{},"Client messaging"," is on in their profile.",[205,707,708,711],{},[171,709,710],{},"Send message is unavailable:"," enter some text or add an attachment, wait for uploads, and check the character limit.",[205,713,714,717],{},[171,715,716],{},"A message or attachment fails:"," read the error, check your connection and review the conversation before retrying so you do not send a duplicate.",[205,719,720,723],{},[171,721,722],{},"The microphone or camera does not start:"," check the site's browser permissions and that another app is not using the device.",[205,725,726,729],{},[171,727,728],{},"A video is processing:"," wait for it to become playable. If it reports a failure, upload or record it again.",[205,731,732,735,736,738,739,228],{},[171,733,734],{},"A conversation seems to be missing:"," clear your search, select ",[171,737,621],{},", and check ",[171,740,678],{},[143,742,743],{},"Coach text drafts can stay in the same browser when you allow functional cookies. Do not rely on a draft appearing on another device or after clearing site data.",{"title":745,"searchDepth":746,"depth":746,"links":747},"",2,[748,749,750,751,752,753,754,755,756,757],{"id":165,"depth":746,"text":166},{"id":254,"depth":746,"text":255},{"id":313,"depth":746,"text":314},{"id":423,"depth":746,"text":424},{"id":461,"depth":746,"text":462},{"id":484,"depth":746,"text":485},{"id":546,"depth":746,"text":547},{"id":611,"depth":746,"text":612},{"id":667,"depth":746,"text":668},{"id":691,"depth":746,"text":692},"Send client messages, share files and recordings, manage group chats, and keep track of replies in Kahunas.","md",null,{},true,{"title":95,"description":758},"F8gU9z_AhQWUELoMST4HJGKar8E23fu_DPWojQDEqSc",[766,768],{"title":91,"path":92,"stem":93,"description":767,"children":-1},"Add events and reminders, set working hours, manage repeating appointments, and review client requests in your Kahunas calendar.",{"title":104,"path":105,"stem":106,"description":769,"children":-1},"Build a coaching course with modules, lessons and resources. Choose the lesson order, publish your content, manage access and check client progress.",1792652754031]