[{"data":1,"prerenderedAt":703},["ShallowReactive",2],{"navigation_docs_en":3,"-en-check-ins-and-progress-get-check-in-notifications-by-email":185,"-en-check-ins-and-progress-get-check-in-notifications-by-email-surround":698},[4,26,51,88,125,138,155,168],{"title":5,"path":6,"stem":7,"children":8,"page":25},"Getting started","\u002Fen\u002Fgetting-started","en\u002F1.getting-started",[9,13,17,21],{"title":10,"path":11,"stem":12},"Adding a new client","\u002Fen\u002Fgetting-started\u002Fadding-a-client","en\u002F1.getting-started\u002F1.adding-a-client",{"title":14,"path":15,"stem":16},"Installing the Kahunas app","\u002Fen\u002Fgetting-started\u002Finstalling-the-kahunas-app","en\u002F1.getting-started\u002F2.installing-the-kahunas-app",{"title":18,"path":19,"stem":20},"Reset a password from the login 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clients","\u002Fen\u002Fcontent-and-community\u002Fsharing-content-with-clients","en\u002F6.content-and-community\u002F3.sharing-content-with-clients",{"title":156,"path":157,"stem":158,"children":159,"page":25},"Automation and AI","\u002Fen\u002Fautomation-and-ai","en\u002F7.automation-and-ai",[160,164],{"title":161,"path":162,"stem":163},"Remind clients to check in and follow up on missed check-ins","\u002Fen\u002Fautomation-and-ai\u002Fremind-clients-to-check-in","en\u002F7.automation-and-ai\u002F2.remind-clients-to-check-in",{"title":165,"path":166,"stem":167},"Setting up automations","\u002Fen\u002Fautomation-and-ai\u002Fyour-first-automation","en\u002F7.automation-and-ai\u002F3.your-first-automation",{"title":169,"path":170,"stem":171,"children":172,"page":25},"Billing","\u002Fen\u002Fbilling","en\u002F8.billing",[173,177,181],{"title":174,"path":175,"stem":176},"Canceling your Kahunas subscription","\u002Fen\u002Fbilling\u002Fcancel-your-kahunas-subscription","en\u002F8.billing\u002F1.cancel-your-kahunas-subscription",{"title":178,"path":179,"stem":180},"Managing client billing","\u002Fen\u002Fbilling\u002Fmanaging-client-billing","en\u002F8.billing\u002F2.managing-client-billing",{"title":182,"path":183,"stem":184},"Sending a client a package payment link","\u002Fen\u002Fbilling\u002Fsend-a-package-payment-link","en\u002F8.billing\u002F3.send-a-package-payment-link",{"id":186,"title":106,"body":187,"description":691,"extension":692,"links":693,"meta":694,"navigation":695,"path":107,"seo":696,"stem":108,"__hash__":697},"docs_en\u002Fen\u002F4.check-ins-and-progress\u002F2.get-check-in-notifications-by-email.md",{"type":188,"value":189,"toc":680},"minimark",[190,199,205,211,221,226,237,241,278,287,293,317,323,336,342,354,360,366,378,382,388,404,408,425,457,464,538,548,551,560,566,569,576,583,587,602,606,671,674],[191,192,193,194,198],"p",{},"Kahunas can email you each time a client checks in, so you don't have to keep the inbox open. You turn this on yourself, in ",[195,196,197],"strong",{},"Settings → Notifications",".",[191,200,201,202,198],{},"This guide is about the alerts you get as the coach. To send reminders to your clients, see ",[203,204,165],"a",{"href":166},[206,207],"guide-video",{"library-id":208,"title":209,"video-id":210},"757500","How to get check-in notifications by email video guide","a8921df0-00dc-4909-834e-46aed30a3882",[212,213,214,218],"details",{},[215,216,217],"summary",{},"Read video transcript",[191,219,220],{},"To get an email when a client checks in, open Settings, then Notifications. In the Workflow matrix, find the Client checked in row. Turn on the Email switch for that row. Then select Save. A message confirms your settings are saved. From now on, Kahunas emails you whenever a client checks in.",[222,223,225],"h2",{"id":224},"before-you-start","Before you start",[191,227,228,231,232,236],{},[195,229,230],{},"Settings"," is for the business owner. If you are a team member, you won't see it in your account menu, so ask the owner to change these settings. See ",[203,233,235],{"href":234},"#who-gets-the-email","Who gets the email"," for how a team member's alerts are affected.",[222,238,240],{"id":239},"turn-on-email","Turn on the email",[242,243,244,250,256,263,273],"ol",{},[245,246,247,248,198],"li",{},"Select your avatar at the top right, then choose ",[195,249,230],{},[245,251,252,253,198],{},"Select ",[195,254,255],{},"Notifications",[245,257,258,259,262],{},"Scroll to the ",[195,260,261],{},"Workflow matrix",". It has one row for each thing a client can do.",[245,264,265,266,269,270,198],{},"In the ",[195,267,268],{},"Client checked in"," row, turn on the switch under ",[195,271,272],{},"Email",[245,274,252,275,198],{},[195,276,277],{},"Save",[191,279,280],{},[281,282],"img",{"alt":283,"height":284,"src":285,"width":286},"The account menu opened from the avatar at the top right, with Settings in the list.",1080,"\u002Fguides\u002Fget-check-in-notifications-by-email\u002F01-account-menu.png",1920,[191,288,289],{},[281,290],{"alt":291,"height":284,"src":292,"width":286},"The Notifications page in Settings, showing Global preferences at the top and the Workflow matrix below.","\u002Fguides\u002Fget-check-in-notifications-by-email\u002F02-notifications-page.png",[191,294,295,296,298,299,302,303,302,306,309,310,312,313,316],{},"The ",[195,297,261],{}," lists each event with four switches (",[195,300,301],{},"In-app",", ",[195,304,305],{},"Realtime",[195,307,308],{},"Push"," and ",[195,311,272],{},") and a ",[195,314,315],{},"Frequency"," menu.",[191,318,319],{},[281,320],{"alt":321,"height":284,"src":322,"width":286},"The Workflow matrix with the Email switch off in the Client checked in row and the Frequency menu greyed out.","\u002Fguides\u002Fget-check-in-notifications-by-email\u002F03-workflow-matrix-email-off.png",[191,324,325,326,329,330,333,334,198],{},"When you change a switch, the top of the page changes from ",[195,327,328],{},"ALL CHANGES SAVED"," to ",[195,331,332],{},"UNSAVED CHANGES",". Nothing changes for you until you select ",[195,335,277],{},[191,337,338],{},[281,339],{"alt":340,"height":284,"src":341,"width":286},"The Email switch turned on in the Client checked in row, with UNSAVED CHANGES shown at the top of the page.","\u002Fguides\u002Fget-check-in-notifications-by-email\u002F04-email-on-unsaved.png",[191,343,344,345,347,348,351,352,198],{},"After you select ",[195,346,277],{},", a ",[195,349,350],{},"Settings saved"," message appears and the top of the page returns to ",[195,353,328],{},[191,355,356],{},[281,357],{"alt":358,"height":284,"src":359,"width":286},"The Settings saved message after selecting Save.","\u002Fguides\u002Fget-check-in-notifications-by-email\u002F05-settings-saved.png",[191,361,362,363,365],{},"You may find ",[195,364,272],{}," already on. If you turned a switch off before, this is where you turn it back on.",[191,367,295,368,370,371,373,374,377],{},[195,369,315],{}," menu next to a row works only while that row's ",[195,372,272],{}," switch is on. Leave it on ",[195,375,376],{},"Instant"," to be emailed as each client checks in.",[222,379,381],{"id":380},"what-the-email-says","What the email says",[191,383,384,385,198],{},"When a client checks in, the email tells you that your client has completed a check in. Open Kahunas to read their answers and reply. For the review steps, see ",[203,386,387],{"href":115},"Reviewing check-ins",[191,389,390,391,393,394,396,397,302,399,309,401,403],{},"Switching ",[195,392,272],{}," on for ",[195,395,268],{}," doesn't change the other columns. ",[195,398,301],{},[195,400,305],{},[195,402,308],{}," stay as you left them, so you can use them together.",[222,405,407],{"id":406},"other-events","Other events you can choose",[191,409,410,411,413,414,302,416,302,418,309,420,422,423,316],{},"The same ",[195,412,261],{}," has a row for each of these events. Each row has its own ",[195,415,301],{},[195,417,305],{},[195,419,308],{},[195,421,272],{}," switches and its own ",[195,424,315],{},[426,427,428,433,438,442,447,452],"ul",{},[245,429,430],{},[195,431,432],{},"Client completed workout",[245,434,435],{},[195,436,437],{},"Payment received",[245,439,440],{},[195,441,268],{},[245,443,444],{},[195,445,446],{},"Client sent message",[245,448,449],{},[195,450,451],{},"Client completed daily habits",[245,453,454],{},[195,455,456],{},"Client completed cardio",[191,458,459,460,463],{},"Above the matrix, ",[195,461,462],{},"Global preferences"," has settings that are not tied to one event:",[465,466,467,480],"table",{},[468,469,470],"thead",{},[471,472,473,477],"tr",{},[474,475,476],"th",{},"Setting",[474,478,479],{},"What it does",[481,482,483,494,504,514,524],"tbody",{},[471,484,485,491],{},[486,487,488],"td",{},[195,489,490],{},"Browser notifications",[486,492,493],{},"Alerts in this browser while the app is open.",[471,495,496,501],{},[486,497,498],{},[195,499,500],{},"Inactive client email",[486,502,503],{},"A daily email naming anyone who has not opened the app in seven days.",[471,505,506,511],{},[486,507,508],{},[195,509,510],{},"Mute notifications from clients not assigned to me",[486,512,513],{},"Skips notifications about activity from clients assigned to a team member, and leaves their check-ins out of your Inbox. This never changes your access to clients, messages or plans.",[471,515,516,521],{},[486,517,518],{},[195,519,520],{},"Weekly report email",[486,522,523],{},"Every Monday morning, a short recap of last week's client activity, a few highlights, and the check-ins waiting for you.",[471,525,526,531],{},[486,527,528],{},[195,529,530],{},"Daily habit nudge",[486,532,533,534,537],{},"The time your clients are reminded about their daily habits, in the timezone set in ",[195,535,536],{},"General",". This reminds clients. It is not an alert to you.",[191,539,540,541,543,544,547],{},"Use the same pattern for any of them: change the switch, then select ",[195,542,277],{},". ",[195,545,546],{},"Cookie preferences"," on the same page opens your browser's cookie choices and isn't a notification.",[222,549,235],{"id":550},"who-gets-the-email",[191,552,553,554,556,557,559],{},"These are your settings as the owner. If a client is assigned to a team member, Kahunas tells that team member about the check-in as well, and which channels are on follows the owner's settings for ",[195,555,268],{},". If you turn ",[195,558,272],{}," off, the team member's email for that event goes off too.",[191,561,562,563,565],{},"You also get your own copy for those clients, unless you have turned on ",[195,564,510],{},". With that switch on, you get nothing for clients assigned to a team member. It never changes what the team member receives.",[191,567,568],{},"A client with no team member always notifies you.",[191,570,571,572,575],{},"A check-in you record yourself with ",[195,573,574],{},"Add check-in"," on a client's profile notifies the same people.",[191,577,578,579,582],{},"A separate email called ",[195,580,581],{},"Desired Rating"," tells you when a rating answer on a check-in falls outside the range you want. This page doesn't turn it off.",[222,584,586],{"id":585},"turn-it-off","Turn it off",[191,588,589,590,592,593,595,596,598,599,601],{},"Go back to ",[195,591,197],{},", turn off the ",[195,594,272],{}," switch in the ",[195,597,268],{}," row and select ",[195,600,277],{},". You will still see the check-in in your Inbox.",[222,603,605],{"id":604},"if-something-looks-different","If something looks different",[465,607,608,618],{},[468,609,610],{},[471,611,612,615],{},[474,613,614],{},"What you see",[474,616,617],{},"What it means",[481,619,620,631,644,656],{},[471,621,622,628],{},[486,623,624,625,627],{},"No ",[195,626,230],{}," in your account menu",[486,629,630],{},"Settings is for the owner. Ask the owner to change the notification settings.",[471,632,633,638],{},[486,634,635,637],{},[195,636,332],{}," at the top",[486,639,640,641,643],{},"You have not selected ",[195,642,277],{}," yet. Select it before you leave the page, or your changes are lost.",[471,645,646,651],{},[486,647,295,648,650],{},[195,649,315],{}," menu is greyed out",[486,652,295,653,655],{},[195,654,272],{}," switch for that row is off. Turn it on first.",[471,657,658,661],{},[486,659,660],{},"The switch is on but no email arrives",[486,662,663,664,666,667,670],{},"Check your spam folder first. If your business came over from the old Kahunas and you have never saved this page, select ",[195,665,277],{}," once, even though nothing looks changed. If emails still don't arrive, create a ticket from ",[195,668,669],{},"Support"," in your account menu and say which event you were waiting for.",[191,672,673],{},"Screenshots show the English interface with example data. Your own settings and names will differ.",[191,675,676,677,679],{},"If you still need help, create a ticket from ",[195,678,669],{}," in your account menu and say where you got stuck.",{"title":681,"searchDepth":682,"depth":682,"links":683},"",2,[684,685,686,687,688,689,690],{"id":224,"depth":682,"text":225},{"id":239,"depth":682,"text":240},{"id":380,"depth":682,"text":381},{"id":406,"depth":682,"text":407},{"id":550,"depth":682,"text":235},{"id":585,"depth":682,"text":586},{"id":604,"depth":682,"text":605},"Turn on the email for Client checked in in Settings, Notifications, and see which other events you can be told about.","md",null,{},true,{"title":106,"description":691},"VSnbc64CvME4-ATvXnum0jCmtRv4do2Gq9WGk7-zUKU",[699,701],{"title":102,"path":103,"stem":104,"description":700,"children":-1},"Review your client's exercise videos and send feedback on their form.",{"title":110,"path":111,"stem":112,"description":702,"children":-1},"Review your client's blood work in Kahunas.",1794647054134]