[{"data":1,"prerenderedAt":527},["ShallowReactive",2],{"navigation_docs_en":3,"-en-billing-cancel-your-kahunas-subscription":185,"-en-billing-cancel-your-kahunas-subscription-surround":522},[4,26,51,88,125,138,155,168],{"title":5,"path":6,"stem":7,"children":8,"page":25},"Getting started","\u002Fen\u002Fgetting-started","en\u002F1.getting-started",[9,13,17,21],{"title":10,"path":11,"stem":12},"Adding a new client","\u002Fen\u002Fgetting-started\u002Fadding-a-client","en\u002F1.getting-started\u002F1.adding-a-client",{"title":14,"path":15,"stem":16},"Installing the Kahunas app","\u002Fen\u002Fgetting-started\u002Finstalling-the-kahunas-app","en\u002F1.getting-started\u002F2.installing-the-kahunas-app",{"title":18,"path":19,"stem":20},"Reset a password from the login page","\u002Fen\u002Fgetting-started\u002Freset-a-password-from-the-login-page","en\u002F1.getting-started\u002F3.reset-a-password-from-the-login-page",{"title":22,"path":23,"stem":24},"Understanding your dashboard","\u002Fen\u002Fgetting-started\u002Funderstanding-your-dashboard","en\u002F1.getting-started\u002F4.understanding-your-dashboard",false,{"title":27,"path":28,"stem":29,"children":30,"page":25},"Clients and onboarding","\u002Fen\u002Fclients-and-onboarding","en\u002F2.clients-and-onboarding",[31,35,39,43,47],{"title":32,"path":33,"stem":34},"Create a coaching package","\u002Fen\u002Fclients-and-onboarding\u002Fcreating-a-coaching-package","en\u002F2.clients-and-onboarding\u002F1.creating-a-coaching-package",{"title":36,"path":37,"stem":38},"Creating an initial questionnaire","\u002Fen\u002Fclients-and-onboarding\u002Fcreating-an-initial-questionnaire","en\u002F2.clients-and-onboarding\u002F2.creating-an-initial-questionnaire",{"title":40,"path":41,"stem":42},"Managing documents and signatures","\u002Fen\u002Fclients-and-onboarding\u002Fmanaging-documents-and-signatures","en\u002F2.clients-and-onboarding\u002F3.managing-documents-and-signatures",{"title":44,"path":45,"stem":46},"Responding to a client data request","\u002Fen\u002Fclients-and-onboarding\u002Fresponding-to-a-client-data-request","en\u002F2.clients-and-onboarding\u002F4.responding-to-a-client-data-request",{"title":48,"path":49,"stem":50},"Which wearables clients can connect","\u002Fen\u002Fclients-and-onboarding\u002Fwhich-wearables-clients-can-connect","en\u002F2.clients-and-onboarding\u002F5.which-wearables-clients-can-connect",{"title":52,"path":53,"stem":54,"children":55,"page":25},"Workouts and nutrition","\u002Fen\u002Fworkouts-and-nutrition","en\u002F3.workouts-and-nutrition",[56,60,64,68,72,76,80,84],{"title":57,"path":58,"stem":59},"Add a training phase","\u002Fen\u002Fworkouts-and-nutrition\u002Fadd-a-training-phase","en\u002F3.workouts-and-nutrition\u002F0.add-a-training-phase",{"title":61,"path":62,"stem":63},"Global food search","\u002Fen\u002Fworkouts-and-nutrition\u002Fturn-on-global-food-search","en\u002F3.workouts-and-nutrition\u002F0.turn-on-global-food-search",{"title":65,"path":66,"stem":67},"Logging a single food","\u002Fen\u002Fworkouts-and-nutrition\u002Flogging-a-single-food","en\u002F3.workouts-and-nutrition\u002F1.logging-a-single-food",{"title":69,"path":70,"stem":71},"Nutrition Plans","\u002Fen\u002Fworkouts-and-nutrition\u002Fnutrition-plans","en\u002F3.workouts-and-nutrition\u002F1.nutrition-plans",{"title":73,"path":74,"stem":75},"Set default sets, reps and rest","\u002Fen\u002Fworkouts-and-nutrition\u002Fset-default-sets-reps-and-rest","en\u002F3.workouts-and-nutrition\u002F1.set-default-sets-reps-and-rest",{"title":77,"path":78,"stem":79},"Where clients see personal bests","\u002Fen\u002Fworkouts-and-nutrition\u002Fwhere-clients-see-personal-bests","en\u002F3.workouts-and-nutrition\u002F2.where-clients-see-personal-bests",{"title":81,"path":82,"stem":83},"Workout Programs","\u002Fen\u002Fworkouts-and-nutrition\u002Fworkout-programs","en\u002F3.workouts-and-nutrition\u002F2.workout-programs",{"title":85,"path":86,"stem":87},"Workouts walkthrough","\u002Fen\u002Fworkouts-and-nutrition\u002Fworkouts-walkthrough","en\u002F3.workouts-and-nutrition\u002F3.workouts-walkthrough",{"title":89,"path":90,"stem":91,"children":92,"page":25},"Check-ins and progress","\u002Fen\u002Fcheck-ins-and-progress","en\u002F4.check-ins-and-progress",[93,97,101,105,109,113,117,121],{"title":94,"path":95,"stem":96},"Client Insights","\u002Fen\u002Fcheck-ins-and-progress\u002Fclient-insights","en\u002F4.check-ins-and-progress\u002F1.client-insights",{"title":98,"path":99,"stem":100},"Creating your check-in form","\u002Fen\u002Fcheck-ins-and-progress\u002Fcreating-a-check-in-form","en\u002F4.check-ins-and-progress\u002F2.creating-a-check-in-form",{"title":102,"path":103,"stem":104},"Exercise Analysis: Form check","\u002Fen\u002Fcheck-ins-and-progress\u002Fexercise-analysis-form-check","en\u002F4.check-ins-and-progress\u002F2.exercise-analysis-form-check",{"title":106,"path":107,"stem":108},"Get check-in notifications by email","\u002Fen\u002Fcheck-ins-and-progress\u002Fget-check-in-notifications-by-email","en\u002F4.check-ins-and-progress\u002F2.get-check-in-notifications-by-email",{"title":110,"path":111,"stem":112},"Lab Results","\u002Fen\u002Fcheck-ins-and-progress\u002Fusing-labs","en\u002F4.check-ins-and-progress\u002F3.using-labs",{"title":114,"path":115,"stem":116},"Reviewing Check-ins","\u002Fen\u002Fcheck-ins-and-progress\u002Freviewing-check-ins","en\u002F4.check-ins-and-progress\u002F4.reviewing-check-ins",{"title":118,"path":119,"stem":120},"Setting up daily habits","\u002Fen\u002Fcheck-ins-and-progress\u002Fsetting-up-daily-habits","en\u002F4.check-ins-and-progress\u002F5.setting-up-daily-habits",{"title":122,"path":123,"stem":124},"Uploading photos for a client","\u002Fen\u002Fcheck-ins-and-progress\u002Fuploading-photos-for-a-client","en\u002F4.check-ins-and-progress\u002F6.uploading-photos-for-a-client",{"title":126,"path":127,"stem":128,"children":129,"page":25},"Communication and scheduling","\u002Fen\u002Fcommunication-and-scheduling","en\u002F5.communication-and-scheduling",[130,134],{"title":131,"path":132,"stem":133},"Managing your schedule","\u002Fen\u002Fcommunication-and-scheduling\u002Fmanaging-your-schedule","en\u002F5.communication-and-scheduling\u002F1.managing-your-schedule",{"title":135,"path":136,"stem":137},"Messaging your clients","\u002Fen\u002Fcommunication-and-scheduling\u002Fmessaging-your-clients","en\u002F5.communication-and-scheduling\u002F2.messaging-your-clients",{"title":139,"path":140,"stem":141,"children":142,"page":25},"Content and community","\u002Fen\u002Fcontent-and-community","en\u002F6.content-and-community",[143,147,151],{"title":144,"path":145,"stem":146},"Creating an education course","\u002Fen\u002Fcontent-and-community\u002Fcreating-an-education-course","en\u002F6.content-and-community\u002F1.creating-an-education-course",{"title":148,"path":149,"stem":150},"Managing your community","\u002Fen\u002Fcontent-and-community\u002Fmanaging-your-community","en\u002F6.content-and-community\u002F2.managing-your-community",{"title":152,"path":153,"stem":154},"Sharing content with clients","\u002Fen\u002Fcontent-and-community\u002Fsharing-content-with-clients","en\u002F6.content-and-community\u002F3.sharing-content-with-clients",{"title":156,"path":157,"stem":158,"children":159,"page":25},"Automation and AI","\u002Fen\u002Fautomation-and-ai","en\u002F7.automation-and-ai",[160,164],{"title":161,"path":162,"stem":163},"Remind clients to check in and follow up on missed check-ins","\u002Fen\u002Fautomation-and-ai\u002Fremind-clients-to-check-in","en\u002F7.automation-and-ai\u002F2.remind-clients-to-check-in",{"title":165,"path":166,"stem":167},"Setting up automations","\u002Fen\u002Fautomation-and-ai\u002Fyour-first-automation","en\u002F7.automation-and-ai\u002F3.your-first-automation",{"title":169,"path":170,"stem":171,"children":172,"page":25},"Billing","\u002Fen\u002Fbilling","en\u002F8.billing",[173,177,181],{"title":174,"path":175,"stem":176},"Canceling your Kahunas subscription","\u002Fen\u002Fbilling\u002Fcancel-your-kahunas-subscription","en\u002F8.billing\u002F1.cancel-your-kahunas-subscription",{"title":178,"path":179,"stem":180},"Managing client billing","\u002Fen\u002Fbilling\u002Fmanaging-client-billing","en\u002F8.billing\u002F2.managing-client-billing",{"title":182,"path":183,"stem":184},"Sending a client a package payment link","\u002Fen\u002Fbilling\u002Fsend-a-package-payment-link","en\u002F8.billing\u002F3.send-a-package-payment-link",{"id":186,"title":174,"body":187,"description":515,"extension":516,"links":517,"meta":518,"navigation":519,"path":175,"seo":520,"stem":176,"__hash__":521},"docs_en\u002Fen\u002F8.billing\u002F1.cancel-your-kahunas-subscription.md",{"type":188,"value":189,"toc":504},"minimark",[190,199,206,212,222,227,230,245,249,295,304,310,318,322,329,347,353,358,361,365,381,387,391,404,408,411,414,418,495,498],[191,192,193,194,198],"p",{},"Cancel your own Kahunas plan from ",[195,196,197],"strong",{},"Settings → Billing",". You can change your mind until your current billing period ends.",[191,200,201,202,205],{},"This guide is about the plan you pay Kahunas for. To cancel a client's subscription, see ",[203,204,178],"a",{"href":179},".",[207,208],"guide-video",{"library-id":209,"title":210,"video-id":211},"757500","How to cancel your Kahunas subscription video guide","b0c33930-ddcc-4766-a389-e9a6bbc52011",[213,214,215,219],"details",{},[216,217,218],"summary",{},"Read video transcript",[191,220,221],{},"To cancel your Kahunas subscription, open the menu from your avatar, top right. Choose Settings, then Billing. On the Kahunas subscription card, select Cancel account. A confirmation shows the date your plan ends. You and your clients keep full access until then. Not ready? Select Keep subscription, and nothing changes.",[223,224,226],"h2",{"id":225},"before-you-start","Before you start",[191,228,229],{},"Only the business owner can view the Kahunas subscription and cancel the plan. If you are a team member, ask the owner.",[191,231,232,233,236,237,240,241,244],{},"Cancelling affects your clients too. When your plan ends, you and your clients lose access to Kahunas, including the coach app and the client app. If you need a copy of your data first, go to ",[195,234,235],{},"Settings → Client data requests"," and select ",[195,238,239],{},"Request a copy of my data",". See ",[203,242,44],{"href":243},"\u002Fen\u002Fclients-and-onboarding\u002Fresponding-to-a-client-data-request#your-own-data"," for what happens next.",[223,246,248],{"id":247},"cancel","Cancel your subscription",[250,251,252,259,264,278,283,286],"ol",{},[253,254,255,256,205],"li",{},"Select your avatar at the top right, then choose ",[195,257,258],{},"Settings",[253,260,261,262,205],{},"Select ",[195,263,169],{},[253,265,266,267,270,271,274,275,205],{},"Find the ",[195,268,269],{},"Kahunas subscription"," card. It shows your ",[195,272,273],{},"Plan"," and your ",[195,276,277],{},"Current period",[253,279,261,280,205],{},[195,281,282],{},"Cancel account",[253,284,285],{},"Read the confirmation, which shows the date your plan ends.",[253,287,261,288,290,291,294],{},[195,289,282],{}," in the confirmation to cancel, or ",[195,292,293],{},"Keep subscription"," to close it and change nothing.",[191,296,297],{},[298,299],"img",{"alt":300,"height":301,"src":302,"width":303},"The account menu opened from the avatar at the top right, with Settings in the list.",1080,"\u002Fguides\u002Fcancel-your-kahunas-subscription\u002F02-account-menu.png",1920,[191,305,306],{},[298,307],{"alt":308,"height":301,"src":309,"width":303},"The Kahunas subscription card in Settings, Billing, showing the plan, the current period and the Cancel account button.","\u002Fguides\u002Fcancel-your-kahunas-subscription\u002F03-billing-cancel-account.png",[191,311,312,313,315,316,205],{},"The ",[195,314,269],{}," card shows your plan, your current period and ",[195,317,282],{},[223,319,321],{"id":320},"confirmation","What the confirmation says",[191,323,324,325,328],{},"The confirmation is titled ",[195,326,327],{},"Cancel your Kahunas account?"," It tells you:",[330,331,332,335,338,341,344],"ul",{},[253,333,334],{},"Your subscription stays active until the end of your current billing period, and you won't be charged again.",[253,336,337],{},"You and your clients keep full access until that date.",[253,339,340],{},"Your subscription and add-ons stop renewing.",[253,342,343],{},"On that date, you and your clients lose access to Kahunas, including the coach app, the client app and paid features.",[253,345,346],{},"If you had a plan change scheduled, it is dropped.",[191,348,349],{},[298,350],{"alt":351,"height":301,"src":352,"width":303},"The confirmation titled Cancel your Kahunas account, with Keep subscription and Cancel account buttons.","\u002Fguides\u002Fcancel-your-kahunas-subscription\u002F04-cancel-confirmation.png",[191,354,261,355,357],{},[195,356,293],{}," if you are not ready. The confirmation closes and your plan is unchanged.",[191,359,360],{},"If your subscription is paused, the confirmation reads differently. It says the paused subscription ends immediately and that this does not restart billing or create a charge.",[223,362,364],{"id":363},"after-you-cancel","After you cancel",[191,366,367,368,370,371,374,375,377,378,205],{},"You keep full access until the end of your current period. The ",[195,369,269],{}," card shows ",[195,372,373],{},"Cancellation scheduled"," with the number of days left, and the ",[195,376,273],{}," shows ",[195,379,380],{},"Cancels at period end",[191,382,383],{},[298,384],{"alt":385,"height":301,"src":386,"width":303},"The Kahunas subscription card after cancelling, showing Cancellation scheduled and a Keep my plan button.","\u002Fguides\u002Fcancel-your-kahunas-subscription\u002F06-cancellation-scheduled.png",[223,388,390],{"id":389},"keep-my-plan","Change your mind",[191,392,393,394,397,398,400,401,403],{},"Until your period ends, select ",[195,395,396],{},"Keep my plan"," on the ",[195,399,269],{}," card. Your plan then renews as before. ",[195,402,396],{}," is available while your subscription is active or in a trial and the period has not ended.",[223,405,407],{"id":406},"when-your-plan-ends","When your plan ends",[191,409,410],{},"When the period ends, your workspace closes for you and your clients. People who open it see that the Kahunas subscription for the workspace has ended.",[191,412,413],{},"A cancelled plan is different from a plan Kahunas suspends after a failed payment. Kahunas offers a way to reactivate a suspended plan, but not a cancelled one. If you want to come back after your plan has ended, contact support.",[223,415,417],{"id":416},"if-something-looks-different","If something looks different",[419,420,421,434],"table",{},[422,423,424],"thead",{},[425,426,427,431],"tr",{},[428,429,430],"th",{},"What you see",[428,432,433],{},"What it means",[435,436,437,448,463,479],"tbody",{},[425,438,439,445],{},[440,441,312,442,444],"td",{},[195,443,269],{}," card does not load, or you are a team member",[440,446,447],{},"Billing information is for the owner. Ask the owner to cancel the plan.",[425,449,450,456],{},[440,451,452,453,455],{},"No ",[195,454,282],{}," button",[440,457,458,459,462],{},"There is no active subscription to cancel, for example a plan that is already cancelled or a lifetime plan. Create a ticket from ",[195,460,461],{},"Support"," in your account menu if you think this is wrong.",[425,464,465,470],{},[440,466,467],{},[195,468,469],{},"Billing information is temporarily unavailable",[440,471,261,472,475,476,478],{},[195,473,474],{},"Try again",". If it keeps happening, create a ticket from ",[195,477,461],{}," in your account menu.",[425,480,481,489],{},[440,482,483,484,486,487],{},"A ",[195,485,373],{}," line instead of ",[195,488,282],{},[440,490,491,492,494],{},"You have already cancelled. Select ",[195,493,396],{}," if you want to undo it.",[191,496,497],{},"Screenshots show the English interface with example data. Your plan name and dates will differ.",[191,499,500,501,503],{},"If you still need help, create a ticket from ",[195,502,461],{}," in your account menu and say where you got stuck.",{"title":505,"searchDepth":506,"depth":506,"links":507},"",2,[508,509,510,511,512,513,514],{"id":225,"depth":506,"text":226},{"id":247,"depth":506,"text":248},{"id":320,"depth":506,"text":321},{"id":363,"depth":506,"text":364},{"id":389,"depth":506,"text":390},{"id":406,"depth":506,"text":407},{"id":416,"depth":506,"text":417},"Cancel your own Kahunas plan from Settings, see when it ends, and keep your plan if you change your mind.","md",null,{},true,{"title":174,"description":515},"u3jz9_uKbtkxfKiI39-0peJ0s80PNWsOQHf7E2CbvZs",[523,525],{"title":165,"path":166,"stem":167,"description":524,"children":-1},"Turn client-event automations on or off, add email, push, chat or webhook steps, set wait times and test your messages.",{"title":178,"path":179,"stem":180,"description":526,"children":-1},"Find payments and invoices, read subscription status, and manage a client's billing.",1794647055340]